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RETURNS POLICY

RETURN POLICY ON CUSTOMER REMORSE

If you happen to change your mind, all items can be returned within 14 days, starting from the day after you receive your order. Please notify us of a seamless return process via email at sales@sunfirespirits.co.uk.

We only accept returns for customer remorse on the following conditions:

  • For items with a manufacturer seal, the manufacturer seal must be unopened

  • The item must be in its original packaging with all original accessories

In cases of customer remorse returns, shipping costs are paid by the customer.

RETURN POLICY ON DAMAGED, WRONG, OR DYSFUNCTIONAL PRODUCTS

If you find products in your order damaged, wrong or dysfunctional please contact us directly by email at sales@sunfirespirits.co.uk

In the aforementioned case, you will have 14 days to return these products and get a refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within 14 days of receiving the order.

You will not be charged for return shipping costs when returning an item that arrives damaged, wrong, or dysfunctional if you are asked to do so.

 

RETURNING AN ORDER

Contact us via email at sales@sunfirespirits.co.uk, and state the reason for your return, and we will send the RMA return label according to the reason for your return. The return label will have shipping costs paid.

Pack the item neatly and carefully and send the item.

CANCELLING AN ORDER

You have until your item has been dispatched to cancel your order.

In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason for return.

LOST SHIPMENTS

If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at sales@sunfirespirits.co.uk and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5-day investigation, the shipment will be declared lost and you will be entitled to a full refund or we will send a replacement if you choose so.

REFUND PROCESS

The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund takes 5-10 business days to process. Refunds will be made in the original method of payment.

Contact Us:

E-mail: sales@sunfirespirits.co.uk

Phone: 07725109330 (please leave a voicemail if no answer with your name, order number and contact and we will get back to you as soon as possible)

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